Help & support

How can we help?

Ask the assistant, browse the frequent answers, or write to us.

Assistant

It answers from our help pages. For anything personal (billing, account), use the form below.

Hello! Ask your question about the apps, the plans or your account.

Frequent questions

Which apps are included?

The portal brings together ten applications: Notes, Gallery, Calendar, Tasks, Travel, Journal and Weather are included in the Free plan. The document Vault, Budget and the Iris assistant are reserved for the Plus and Pro plans. One account gives access to everything, with nothing to install.

What are the differences between plans?

Free gives you 7 apps, 500 MB of gallery, 100 notes and 3 trips. Plus (CHF 9.90/month) adds the Vault, Budget, Iris, 10 GB of gallery and unlimited notes and trips. Pro (CHF 19.90/month) raises storage to 100 GB and unlocks family sharing, public booking and external calendars.

How do I change or cancel my plan?

Everything happens on the Subscription page, reachable from your profile or the app menu. Upgrades take effect immediately. Cancelling applies at the end of the period already paid: your data stays intact, only the paid apps become unavailable again.

How does family sharing work?

With the Pro plan you create a circle of up to five accounts and invite relatives by link or email. Each member keeps their own account and private data; you choose item by item what you share (an album, a calendar, a note, a trip, a document, a budget account). Sharing is always read-only.

Where is my data hosted?

Your data is hosted in Switzerland, at Infomaniak. It is never sold nor used for advertising. Vault documents are encrypted, and the database is backed up every day.

Can I export or delete my data?

Yes, at any time from your profile, under “Data & account”. The export produces a JSON file containing the contents of every app. Deleting your account is immediate and permanent: contents, files and shares are erased.

How do I secure my account?

Turn on two-step verification from your profile: scan the QR code with an authenticator app, confirm with the 6-digit code, then keep your 8 recovery codes. You can also sign in with Google, and sign out all your other devices in one click.

I forgot my password.

Use the “Forgot password” link on the sign-in page: you will receive an email with a single-use link valid for one hour. For safety, all open sessions are closed once the password is reset.

Is there a mobile app?

The portal installs like an app straight from your browser: open the site on your phone and choose “Add to home screen”. You get an icon, a full-screen launch and offline access to pages you already visited.

My videos take a while to appear — is that normal?

Yes. After upload, each video is converted into several qualities so it plays smoothly everywhere; allow a few minutes depending on size. The thumbnail and duration appear on their own as soon as the conversion is done.

How do I change the interface language?

From your profile, the “Language” card: French, German, English and Italian are available. The choice is saved on your account and applies to every app, on all your devices.

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