Help & support

How can we help?

Ask the assistant, browse the frequent answers, or write to us.

Frequent questions

Which apps are included?

The portal brings together twelve applications. Notes, Gallery, Calendar, Tasks, Travel, Journal, Weather, Transfer and Meals are included in the Free plan. Documents, Budget and the Assistant, translation included, are reserved for the Plus and Pro plans. One account gives access to everything, with nothing to install.

What are the differences between plans?

Free gives you 9 apps, 500 MB of storage, 10 notes, 3 trips and transfers up to 2 GB. Plus (CHF 4.99/month) adds Documents, Budget and the Assistant, 10 GB of storage shared by Gallery and Documents, unlimited notes and trips, and the AI features: 100 exchanges and 100,000 translated characters per day. Pro (CHF 9.99/month) raises this to 100 GB, 300 AI exchanges and 300,000 characters per day, and unlocks a family circle of five accounts, all on Pro, public booking, ICS calendars and priority support.

How do I change or cancel my plan?

Everything happens on the Subscription page, reachable from your profile or the app menu. Upgrades take effect immediately. Cancelling applies at the end of the monthly period already paid: you keep access until then, after which the account returns to the Free plan. Periods already paid are not refunded, not even partially. Your data stays intact. Paid apps become unavailable again, except Documents, where you can still view and delete your files. If the account then exceeds the Free plan limits, nothing is deleted: you have 30 days to free up space, after which items beyond the limit stop opening until you are back under the limit or on a paid plan.

How does family sharing work?

With the Pro plan you create a circle of up to five accounts, yourself included, and invite relatives by link or email. Circle members enjoy the Pro plan too. Each member keeps their own account and private data; you choose item by item what you share: an album, a calendar, a note, a task list, a trip, a document, a journal entry, a budget account. Notes, tasks and journal entries can be shared for editing; everything else is read-only.

How do referrals work?

In your profile, under “Sharing and notifications”, the “Invite friends and family” card shows your personal link. When someone you invite creates an account through it and confirms their email address, you each get one month of the Plus plan for free. You can earn up to twelve months; the person you invite always gets theirs. If you already have an active plan, your months are kept in reserve and applied automatically when it ends. At the end of the free month, the account returns to the Free plan with no charge.

Where is my data hosted?

Your data is hosted in Switzerland, at Infomaniak. It is never sold nor used for advertising. Files in Documents are encrypted, and the database is backed up every day.

Can I export or delete my data?

Yes, at any time from your profile, under “Data & account”. The export produces a JSON file containing the contents of every app. Deleting your account is immediate and permanent: contents, files and shares are erased.

How do I secure my account?

Turn on two-step verification from your profile: scan the QR code with an authenticator app, confirm with the 6-digit code, then keep your 8 recovery codes. You can also sign in with Google, and sign out all your other devices in one click.

I forgot my password.

Use the “Forgot password” link on the sign-in page: you will receive an email with a single-use link valid for one hour. For safety, all open sessions are closed once the password is reset.

Is there a mobile app?

The portal installs like an app straight from your browser: open the site on your phone and choose “Add to home screen”. You get an icon, a full-screen launch and offline access to pages you already visited.

My videos take a while to appear — is that normal?

Yes. After upload, each video is converted into several qualities so it plays smoothly everywhere; allow a few minutes depending on size. The thumbnail and duration appear on their own as soon as the conversion is done.

How do I change the interface language?

From your profile, the “Language” card: French, German, English and Italian are available. The choice is saved on your account and applies to every app, on all your devices.

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